1. Sourced-to-Order
Due to the sourced-to-order nature of our products, orders cannot be cancelled once sourcing has begun (typically within 24 hours of payment).
2. Eligible Refunds
- Defective or damaged items — full refund or replacement within 30 days of delivery. Provide photos as evidence.
- Not as described — if the product materially differs from its description, full refund within 30 days.
- Non-delivery — if your order hasn't arrived after 45 business days, full refund.
- Product unavailable — if we cannot source the product, full refund issued automatically.
3. Non-Eligible Refunds
- Change of mind or buyer's remorse (buyer covers return shipping)
- Items damaged by misuse or after delivery
- Items returned without prior authorization
4. How to Request a Refund
Email timlangeveldt@gmail.com with your order ID, photos (if applicable), and a description of the issue. We respond within 48 hours.
5. Refund Processing
Approved refunds are processed via the original payment method (PayPal) within 5-10 business days.